Dept of Consumer and Business Services: Agency Subdivisions

Building Codes Division

Address: 1535 Edgewater St. NW, PO Box 14470, Salem 97309-0404
Phone: 503-378-4133
Fax: 503-378-2322
Contact: Mark Long, Administrator
Statutory Authority: ORS Chapters 446, 447, 455, 460, 479, 480, 693

Duties and Responsibilities: The Legislature, in 1973, established a statewide uniform building code and created this division to administer it. A statewide building code helps ensure a minimum level of safety in all areas of the state and a uniform regulatory environment for businesses, the 
general public and contractors. The division adopts building codes with the advice of seven statutory boards. The division certifies inspectors, licenses trade professionals and establishes training and education requirements; provides code and rule interpretation and dispute resolution; enforces license, code and permit requirements to prevent unsafe conditions; and conducts inspections where local entities do not.

Building Codes Advisory Boards

Address: PO Box 14470, Salem 97309-0404
Phone: 503-373-7613
Contact: Policy and Technical Services Section Manager

Board of Boiler Rules

Statutory Authority: ORS 480.535, 705.250

Duties and Responsibilities: Started in 1961, the board formulates and adopts rules for the safe construction, installation, inspection, operation, maintenance and repair of boilers and pressure vessels and reviews staff enforcement actions. The governor appoints the board’s 11 members to four-year terms, subject to Senate confirmation.

Building Codes Structures Board

Statutory Authority: ORS 455.132, 455.144, 705.250

Duties and Responsibilities: Dating back to 1973, the board helps the DCBS director administer the Structural, Prefabricated Structures, Accessibility to People with Physical Disabilities, and certain energy programs. The governor appoints the board’s nine members to four-year terms, subject to Senate confirmation.

Construction Industry Energy Board

Statutory Authority: ORS 455.492, 705.250

Duties and Responsibilities: The board, started in 2009, evaluates proposed state building code standards and proposed administrative rules relating to the energy use and energy efficiency aspects of the electrical, structural, prefabricated structure and low-rise residential specialties. The proposed standards evaluated by the board may include energy conserving technology, construction methods, products and materials. The board has 11 members.

Electrical and Elevator Board

Statutory Authority: ORS 455.138, 455.144, 479.680, 705.250

Duties and Responsibilities: The board, started in 1949, helps the DCBS director administer the electrical and elevator programs. The board oversees the licensing and enforcement of these programs to ensure that the people involved are appropriately licensed and the work meets minimum safety standards. The governor appoints the board’s 15 members to four-year terms, subject to Senate confirmation.

Mechanical Board

Statutory Authority: ORS 455.140, 705.250

Duties and Responsibilities: The board, formed in 2004, helps the DCBS director administer the code and associated administrative rules adopted for mechanical devices and equipment. The governor appoints the 10-member board, subject to Senate confirmation.

State Plumbing Board

Statutory Authority: ORS 693.115, 705.250

Duties and Responsibilities: Created in 1935 under the State Board of Health, the board licenses individuals to engage in the business, trade or calling of a journeyman plumber. The board establishes license, business and supervising plumber registrations, examinations and continuing education fees. The governor appoints the board’s seven members, subject to Senate confirmation.

Residential and Manufactured Structures Board

Statutory Authority: ORS 455.135, 705.250

The board, created in 2004, helps the DCBS director administer the low-rise residential dwelling program. The governor appoints the board’s 11 members, subject to Senate confirmation.

Division of Financial Regulation

Address: 350 Winter St. NE, Salem 97301-3881; PO Box 14480, Salem 97309-0405
Phone: 503-378-4140
Fax: 503-947-7862
Contact: Andrew Stolfi, Administrator
Statutory Authority: ORS Chapters 59, 86A, 97, 446, 465, 646A, 697, 705717, 723, 725, 725A, 726, 731-735, 737, 742, 743, 743A, 744, 746, 748, 750, 752

Duties and Responsibilities: Insurance regulation in Oregon began in 1887 when the secretary of state was given ex officio powers as insurance commissioner. The Department of Insurance, which later became the Insurance Division, was created in 1909. Regulation of financial institutions dates to 1907 when banks became subject to the State Banking Board. Securities-related regulation began a few years later in 1913 when the Corporation Department was created to license security brokers and regulate savings and loan associations.

In 2016, the Division of Finance and Corporate Securities and the Insurance Division were merged into the Division of Financial Regulation. The 
division regulates banks and credit unions, check cashing, debt management services, financial and investment advisors, insurance industry, mortgage industry, money transmitters, pawnshops, payday and title lenders, and securities. The division investigates consumer complaints, analyzes and monitors financial and insurance institution finances, reviews all insurance policies before they are sold in Oregon, licenses companies and professionals and registers securities and other investments.

Oregon Health Insurance Marketplace

Address: 350 Winter St. NE, Salem 97301-3883; PO Box 14480, Salem 97309-0405
Phone: Toll-free: 855-268-3767
Contact:  Chiqui Flowers, Administrator
Statutory Authority: ORS Chapters 741

Duties and Responsibilities: The marketplace replaced Cover Oregon on July 1, 2015. DCBS administers the marketplace, which seeks to improve the lives of Oregonians by providing individuals and small businesses with access to affordable, high-quality health insurance. The marketplace oversees health insurance products sold to Oregonians through HealthCare.gov and provides local support, education and assistance to help Oregonians find the plan that best meets their health and financial needs.

Oregon Occupational Safety and Health Division

Address: 350 Winter St. NE, Salem 97301-3882; PO Box 14480, Salem 97309-0405
Phone: 503-378-3272 (Voice/TTY); Toll-free in Oregon only: 1-800-922-2689 (Voice/TTY)
Fax: 503-947-7461
Contact: Michael Wood, Administrator
Statutory Authority: ORS Chapter 654

Duties and Responsibilities: The division, known as Oregon OSHA, was created in 1973 to administer the Oregon Safe Employment Act. Oregon OSHA is responsible for working with employers and employees to reduce and prevent occupational injuries, illnesses and fatalities and for enforcing Oregon occupational safety and health standards. The division inspects workplaces for occupational safety and health hazards, investigates complaints about safety and health issues on the job and investigates fatal accidents to determine if the Oregon Safe Employment Act has been violated. The 
division also provides technical, educational and consultative services to help employers and employees implement and improve injury and illness prevention plans.

Workers’ Compensation Division

Address: 350 Winter St. NE, Salem 97301-3879; PO Box 14480, Salem 97309-0405
Phone: 503-947-7810
Fax: 503-947-7581
Contact: Lou Savage, Administrator
Statutory Authority: ORS Chapters 654, 656, 659A

Duties and Responsibilities: Oregon’s workers’ compensation system was created in 1913, with major reforms enacted in 1990 and 1995. The division administers and regulates statutes and rules to ensure that employers provide coverage for their workers; provide treatment and benefits to help injured workers return to work as quickly as possible; and resolve disputes as quickly, fairly and with as little litigation as possible. The division facilitates injured workers’ early return-to-work through incentive programs funded through the Workers’ Benefit Fund; helps resolve medical, vocational, disability and other disputes; and provides consultation, training and technical services to people and businesses within the system.

Ombudsman for Injured Workers

Address: 350 Winter St. NE, Salem 97301-3878; PO Box 14480, Salem 97309-0405
Phone: 503-378-3351; Toll-free: 1-800-927-1271
Fax: 503-373-7639
Contact: Jennifer Flood, Ombudsman
Statutory Authority: ORS 656.709

Duties and Responsibilities: The Legislature created this office in 1987 to serve as an independent advocate for injured workers, and it was expanded as part of the major reforms to the workers’ compensation system in 1990. The office investigates and attempts to resolve workers’ compensation-related complaints, provides information to injured workers to enable them to protect their rights and makes recommendations for improving ombudsman services and the workers’ compensation system.

Small Business Ombudsman for Workers’ Compensation

Address: 350 Winter St. NE, Salem 97301-3878; PO Box 14480, Salem 97309-0405
Phone: 503-378-4209
Fax: 503-373-7639
Contact: David Waki, Ombudsman
Statutory Authority: ORS 656.709

Duties and Responsibilities:  This office was created as part of the 1990 workers’ compensation reforms to educate and advocate small businesses. The ombudsman serves as a workers’ compensation resource center, assisting small businesses in the areas of insurance and claims processing. This includes the intervention, investigation and resolution of any workers’ compensation-related issue. The office also provides education and information to employers, trade groups, agents and insurers on relevant workers’ compensation issues.

Workers’ Compensation Management - Labor Advisory Committee

Address: 350 Winter St. NE, Salem 97301-3878; PO Box 14480, Salem 97309-0405
Phone: 503-947-7866
Fax: 503-378-6444
Contact: Theresa Van Winkle, Administrator
Statutory Authority: ORS 656.790

Duties and Responsibilities: The Legislature created the committee as part of the reform of the workers’ compensation system in 1990. It provides an effective forum for business and labor to meet, explore and resolve issues involving the workers’ compensation system. The committee is charged with reviewing and making recommendations on workers’ compensation issues to the DCBS director and the Legislature. Members are appointed by the governor and subject to Senate confirmation. The committee consists of five management and five labor representatives and the DCBS director, who serves as an ex officio member.

Other Groups

Senior Health Insurance Benefits Assistance

Address: 350 Winter St. NE, Salem 97301; PO Box 14480, Salem 97309-0405
Phone: 503-947-7979; Toll-free: 1-800-722-4134; TTY: 1-800-735-2900
Fax: 503-947-7092
Contact: Lisa Emerson

Duties and Responsibilities: Oregon has been providing information to Medicare beneficiaries and their families since the late 1980s. The Senior Health Insurance Benefits Assistance (SHIBA) program officially began in 1992 under a grant from the federal government. Since March 1, 2016, SHIBA has been part of the Oregon Health Insurance Marketplace. SHIBA uses trained staff and volunteers to help Medicare beneficiaries make health insurance decisions, understand Medicare benefits, choose a supplemental insurance policy and enroll in prescription drug benefits. SHIBA counseling services are free of charge.

Workers’ Compensation Board

Address: 2601 25th St. SE, Suite 150, Salem 97302-1280
Phone: 503-378-3308
Fax: 503-373-1684
Contact: Connie Wold, Chair
Statutory Authority: ORS Chapter 656

Duties and Responsibilities: Oregon’s workers’ compensation system was created in 1913, and the duties of the board were established to resolve workers’ compensation disputes. The board became its own agency in 1965 and provides timely and impartial resolution of disputes arising under the workers’ compensation law and the Oregon Safe Employment Act. The five-member board is appointed by the governor for four-year terms, subject to Senate confirmation. The board conducts contested case hearings and provides mediation for workers’ compensation matters, as well as for Oregon OSHA citations and orders. The board is the appellate body that reviews administrative law judge workers’ compensation orders on appeal, exercises own motion jurisdiction and reviews claim disposition agreements. The board also hears appeals from Oregon Department of Justice regarding applications for compensation under the Crime Victim Assistance Program and resolves disputes between workers and workers’ compensation carriers arising from workers’ civil actions against third parties.​