​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Featured Reports

Oregon Driver and Motor Vehicle Services Division: Licensing and Registration System Accurately Assesses and Collects Fees, but Security Processes Need Improvement

October 2024

DMV serves over 8,000 people on average each day and 2 million each year. The Oregon License Issuance and Vehicle Registration system (OLIVR) allowed for DMV to expand its online service offerings. Before implementation in 2019, DMV offered only three online services; it now offers more than 20.

Oregon Department of Human Services and Oregon Health Authority: The Oregon Eligibility System Appropriately Determines Eligibility, but Input Errors Continue to Occur

October 2024

The Oregon Eligibility System (ONE) is a complex system used by the Oregon Department of Human Services and the Oregon Health Authority to determine eligibility and benefits across a wide range of aid programs such as Medicaid and SNAP.

Oregon Department of Environmental Quality: Ongoing Strategic Planning Can Help DEQ Address Obstacles to Achieving its Goals

April 2024

DEQ administers and enforces environmental laws pertaining to air, water, and land quality and ensures compliance with federal environmental regulations on behalf of the EPA. Strategic planning can help regulatory agencies like DEQ address the key principles of good regulatory governance and take steps to meet its mission.