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Department of Corrections: Crumbling Facilities, Staffing Shortages, and Obsolete IT Systems Undermine Prison Safety and Reform Efforts

Objective

The objective of this audit was to determine whether Department of Corrections (DOC) facilities, staffing practices, and IT systems align with modern correctional standards to promote adults in custody rehabilitation and staff wellness.

Scope

The audit covered DOC facilities housing adults in custody, the administration of the Oregon Way, and key information systems, including the Corrections Information System and Offender Management System. It focused on select institutions highlighting DOC’s challenges in meeting modern correctional standards and the application of the Oregon Way principles were applied to security staff. The review addressed key technology systems but did not include all DOC IT systems.

Why this audit is important

The DOC administers state correctional institutions and has custody of more than 12,000 adults housed across 12 state prisons. Its mission is to protect communities, promote accountability, and transform lives of incarcerated adults. DOC oversees adults sentenced to Oregon prisons for more than 12 months and, to fulfill this role effectively, requires adequate physical infrastructure, systems, and staffing. However, years of unaddressed maintenance backlogs, staffing shortages, and outdated IT systems have left the agency at risk of underperformance.

What we found

DOC’s nearly $861 million maintenance backlog puts incarcerated adults at risk. (see Chapter 1, pg. 9)

Nationally, many incarcerated individuals face serious health and social challenges that can worsen in custody, especially among the aging population, who cost two to three times more to care for. Many of DOC’s outdated facilities are poorly lit, ventilated, and maintained, creating unsafe conditions and failing to meet standards for accessibility and basic living conditions. Deferred maintenance funding needs have surged from $568.5 million in 2020 to almost $861 million a few years later, not including necessary seismic upgrades, far outpacing available funding and continuing to grow. The Oregon State Penitentiary is projected to become functionally obsolete in the near future, as the century-old, fully occupied facility relies on critical repairs instead of preventative maintenance, no longer suitable for modern correctional standards, and continues to pose serious safety, health, and accessibility risks to adults in custody. During the 2025-27 legislative session, DOC received $3 million of its $5 million request for phase I of a project for replacing the Oregon State Penitentiary and building a centralized geriatric medical facility.

Reform shows promise but is undermined by mandatory overtime and staff burnout. (see Chapter 2, pg. 16)

Led by DOC, the Oregon Way initiative aims to create a more normalized correctional environment and culture that improves outcomes for incarcerated individuals. Although still in its early stages, qualitative evidence suggests reduced volatility and better staff well-being. For example, the Oregon State Penitentiary Resource Team has had success transitioning adults out of the Mental Health and Behavioral Health units into general housing. However, staffing shortages, IT system limitations, and other implementation challenges have constrained the collection of quantitative data, making it more difficult to demonstrate impact, secure funding, and sustain the initiative long term.

DOC’s ability to meet its mission is limited by obsolete IT systems. (see Chapter 3, pg. 21)

DOC IT systems support operations around the clock across Oregon including the 36-county parole and probation offices. The agency faces substantial challenges in modernizing these systems: inefficient and paper-based processes, antiquated legacy interfaces that users find cumbersome and unintuitive, and outdated programming languages that limit DOC’s ability to maintain or update the systems. Years of insufficient updates have created a gap between operational needs and system capabilities, placing the agency at extreme risk of being unable to implement critical enhancements or recover effectively from system failures. Impacts on the lives and safety of adults in custody and correctional staff are thought to be severe if these systems were to fail.

What we recommend

Funding limits and delayed maintenance affect facilities across the state, and available resources are limited. DOC management can focus on strategies to address facility safety risks that interfere with rehabilitation efforts. DOC should:

  1. Develop and implement a plan for moving adults in custody out of facilities that pose significant health and safety risks and have reached the end of their useful lifespan.
    1. Report to the Legislature on the risk to human life and safety if people continue to occupy unsafe facilities, such as the Oregon State Penitentiary.

    Agency response: Agree
    Target completion date: End of the 2027-2029 biennium

  2. For facilities with less urgent infrastructure concerns, develop proactive relocation strategies of the adults in custody from these facilities, in the event conditions deteriorate to uninhabitable, dangerous, or structurally condemned levels.

    Agency response: Agree
    Target completion date: End of the 2027-2029 biennium

  3. Convert unused or low-use spaces into areas that support rehabilitation, education, and other adult in custody programs.

    Agency response: Agree
    Target completion date: End of the 2027-2029 biennium

To effectively implement reforms and outcomes for adults in custody and staff, DOC should:

  1. Standardize reforms such as the Oregon Way across DOC’s correctional operations through agency policy, procedure, and training standards.

  2. Agency response: Agree
    Target completion date: End of the 2027-2029 biennium

  3. Implement a comprehensive employee well-being and retention strategy. This could include wellness programming, peer-support resources, and trauma- informed training.

    Agency response: Agree
    Target completion date: End of the 2027-2029 biennium

  4. Improve data collection by systematically tracking the Oregon Way outcomes.

    Agency response: Agree
    Target completion date: End of the 2027-2029 biennium

To ensure DOC maintains its ability to carry out core operations reliant upon its aging IT systems, DOC should:

  1. Mitigate organizational, operational, and security risks caused by the antiquated Corrections Information System and Offender Management System.

    Agency response: Agree
    Target completion date: End of the 2027-2029 biennium

  2. Develop an exercise to simulate a catastrophic Corrections Information System failure. Emphasize the impacts to daily life, security, and operations of facility staff and incarcerated adults.
    1. Once developed, conduct and analyze the outcomes to assist in quantifying potential consequences of not modernizing the Corrections Information System. Use this analysis, where applicable, to demonstrate consequences of failure to act in future Information System Modernization Business Case documentation, and legislative presentations. 
    2. Report to the Legislature on the impact to human life and safety if the system’s organizational, operational, and security risks cannot be mitigated or were to occur. Collaborate with behavioral health crisis partners, such as CMHPs and contractors, to better understand the nature and extent of system data, and pursue measures needed for consistent implementation.


    Agency response: Agree
    Target completion date: June 30, 2029

Agency Response

DOC agreed with all of our recommendations. The response can be found at the end of the report.