The Public Utility Commission (PUC) regulates rates and services offered by private Oregon electric and natural gas utilities, telecommunications companies and water companies. The PUC’s mission is to “Ensure Oregon utility customers have access to safe, reliable, and high-quality utility services at just and reasonable rates. We do this through robust and thorough analysis and independent decision-making conducted in an open and fair process.”
The PUC’s Utility Program serves as the technical and analytical arm of the agency. Its staff analyzes utility filings, helps build a factual record in contested case proceedings, investigates and recommends policy actions, inspects utility facilities and performs other responsibilities to ensure the commission can carry out its mission and serve Oregon’s utility customers.
Through the Residential Service Protection Fund, the PUC supports the state’s public policy that Oregonians have access to adequate and affordable telephone service through Oregon Relay, Oregon Telephone Assistance Program, Telecommunication Device Access Program and Emergency Medical Certificates. These programs provide assistance to low-income residents with a discount on monthly telephone service; individuals with disabilities who need adaptive telecommunications equipment to communicate effectively; Oregonians with hearing or speech disabilities who are provided the ability to place or receive calls through specially trained relay operators; and those with medical hardships who must maintain telephone service at all times.
The Policy and Administration Program consists of the three commissioners, the chief operating officer, Business Services, Commission Services, Consumer Services, Human Resources and Information Systems.
The Administrative Hearings Division conducts rulemaking and contested case hearings on issues concerning utility services. Hearings involve mergers and acquisitions, rate proposals and consumer complaints. The section also oversees records management, public records requests and agency compliance with the Administrative Procedures Act.
Information about this agency's divisions, offices, and programs.
Mailing Address: PO Box 1088, Salem 97308-1088
Physical Address: 201 High St SE, Suite 100, Salem 97301
Contact: Michael Dougherty, Chief Operating Officer
Legal and Legislative Information
Records, Publications and General Information
State Archives Holdings from This Agency
The following are selected abbreviated listings from the holdings of the Oregon State Archives. Additional records may be available. These records may be viewed free of charge at the State Archives Building in Salem. Copies are available for a fee. Take the Web tour
for more information about visiting or ordering copies from the Oregon State Archives.
Title: Dump Motor Carrier Formal Docket
Title: Formal Orders
Cubic Ft.: 3
Title: Grain Act Formal Docket
Title: Grain Act Informal Docket
Title: History of Natural Gas in Oregon
Cubic Ft.: 1
Title: Legal Formal Docket
Title: Log Boom Companies Formal Cases
Dates: ca. 1936-1956
Cubic Ft.: 5
Title: Log Boom Formal Docket
Dates: ca. 1917-1936
Title: Log Motor Carrier Formal Docket
Title: Motor Carrier Application Docket
Title: Motor Carrier Formal Action Docket
Title: Motor Carrier Formal Docket
Title: Motor Carrier Tariff Docket Files
Cubic Ft.: 4
Title: Motor Transportation Act Rulings
Cubic Ft.: .25
Title: Rail Crossing Formal Docket
Title: Rail Formal Docket
Title: Rail Informal Docket
Title: Rail Track Impairment Formal Docket
Title: Railroad Commission Proceedings
Title: Utility Formal Docket
Title: Utility Informal Complaint Docket
Title: Water Carriers: Commissioner's Records
Cubic Ft.: .5