The Public Utility Commission (PUC) regulates rates and services offered by private Oregon electric and natural gas utilities, telecommunications companies and water companies. The PUC’s mission is to “Ensure Oregon utility customers have access to safe, reliable, and high-quality utility services at just and reasonable rates. We do this through robust and thorough analysis and independent decision-making conducted in an open and fair process.”

The PUC’s Utility Program serves as the technical and analytical arm of the agency. Its staff analyzes utility filings, helps build a factual record in contested case proceedings, investigates and recommends policy actions, inspects utility facilities and performs other responsibilities to ensure the commission can carry out its mission and serve Oregon’s utility customers.

Through the Residential Service Protection Fund, the PUC supports the state’s public policy that Oregonians have access to adequate and affordable telephone service through Oregon Relay, Oregon Telephone Assistance Program, Telecommunication Device Access Program and Emergency Medical Certificates. These programs provide assistance to low-income residents with a discount on monthly telephone service; individuals with disabilities who need adaptive telecommunications equipment to communicate effectively; Oregonians with hearing or speech disabilities who are provided the ability to place or receive calls through specially trained relay operators; and those with medical hardships who must maintain telephone service at all times.

 

The Policy and Administration Program consists of the three commissioners, the chief operating officer, Business Services, Commission Services, Consumer Services, Human Resources and Information Systems.

The Administrative Hearings Division conducts rulemaking and contested case hearings on issues concerning utility services. Hearings involve mergers and acquisitions, rate proposals and consumer complaints. The section also oversees records management, public records requests and agency compliance with the Administrative Procedures Act.

Phone: 503-378-6600

Fax: 503-378-5743

Email: puc.consumer@state.or.us