The office includes three programs: the Long-Term Care Ombudsman, the Residential Facilities Ombudsman and the Oregon Public Guardian. The mission of the agency is to protect individual rights, promote independence, and ensure quality of life for Oregonians living in long-term care and residential facilities and for Oregonians with decisional limitations.
The agency’s two Ombudsman programs identify, investigate and resolve complaints on behalf of residents, using a network of trained and certified volunteer ombudsmen. In addition, they monitor the complex long-term and residential care systems which, in addition to facilities, include a number of state and local agencies. The ombudsman programs make recommendations to the Legislature and the governor on long-term and residential care issues and establish productive relationships with senior, disability, and mental health organizations, advocacy groups, and cooperative associations that impact the lives of long-term and residential care residents.
The Oregon Public Guardian program serves as a court-appointed, surrogate decision maker for adults incapable of making some or most decisions about themselves and their affairs and who have no one else to serve as a guardian or conservator.
Mailing Address: 3855 Wolverine St. NE, Suite 6, Salem 97305-1251