Long Term Care Ombudsman Office

Present Duties

Long Term Care Ombudsman office
The Long Term Care Ombudsman office in Salem. (Oregon State Archives Photo)
The office includes three programs: the Long-Term Care Ombudsman, the Residential Facilities Ombudsman and the Oregon Public Guardian. The mission of the agency is to protect individual rights, promote independence, and ensure quality of life for Oregonians living in long-term care and residential facilities and for Oregonians with decisional limitations.

The agency’s two Ombudsman programs identify, investigate and resolve complaints on behalf of residents, using a network of trained and certified volunteer ombudsmen. In addition, they monitor the complex long-term and residential care systems which, in addition to facilities, include a number of state and local agencies. The ombudsman programs make recommendations to the Legislature and the governor on long-term and residential care issues and establish productive relationships with senior, disability, and mental health organizations, advocacy groups, and cooperative associations that impact the lives of long-term and residential care residents.

The Oregon Public Guardian program serves as a court-appointed, surrogate decision maker for adults incapable of making some or most decisions about themselves and their affairs and who have no one else to serve as a guardian or conservator.​
Agency Website

Contact Information

Mailing Address: 3855 Wolverine St. NE, Suite 6, Salem 97305-1251
Telephone: 503-378-6533; Toll-free: 1-800-522-2602; TTY users dial 711
Fax: 503-373-0852
Contact: Fred Steele, Jr., Ombudsman
Administrative Rules Coordinator: See Contact List for Long Term Care Ombudsman​
Records Officer Email: Tami Hinshaw (Backup Fred Steele​)
Location Map: by Google Maps

Legal & Legislative Information

Statutory Authority: ORS 441.100–441.153

Budget Analysis - by Legislative Fiscal Office
Audit Reports - select agency from menu

Records & Publications​​

Records Retention Schedule- a list of the public records kept at the agency