Oregon Secretary of State


Office of the Long-Term Care Ombudsman

Three story building with brick covering first story outside.
This building in Salem houses offices of the Long Term Care Ombudsman. (Oregon State Archives Photo)

Present Duties

The agency includes three programs: the Long-Term Care Ombudsman, the Residential Facilities Ombudsman and the Oregon Public Guardian. The agency works to protect individual rights, promote independence and ensure a high quality of life for Oregonians living in licensed long-term care and residential facilities and for Oregonians with decisional limitations. 

The agency’s two Ombudsman programs investigate and resolve complaints on behalf of residents, using a network of trained and certified ombudsman volunteers. The Oregon Public Guardian program serves as a court-appointed, surrogate decision maker for adults incapable of making decisions about themselves and their affairs, and who have no one else to serve as their guardian or conservator.​

The agency also has an advisory board, titled the Residential Ombudsman and Public Guardian Advisory Board (ROPGAB) and consists of 9 appointed members of the public that meets monthly. ​
Agency Website

Contact Information

Mailing Address: ​ 830 D Street NE, Salem,​ 97301
Telephone: 503-378-6533; Toll-free: 1-800-522-2602; TTY users dial 711
Fax: 503-373-0852
Contact: Fred Steele, Jr., State Long-Term Care Ombudsman and Agency Director​
Administrative Rules Coordinator: See Contact List for Long Term Care Ombudsman​

Legal & Legislative Information

Statutory Authority: ORS 441.100–441.153

Budget Analysis - by Legislative Fiscal Office
Audit Reports - select agency from menu

Records & Publications​​

Records Retention Schedule- a list of the public records kept at the agency