Long Term Care Ombudsman Office

Present Duties

Long Term Care Ombudsman office
The Long Term Care Ombudsman office in Salem. (Oregon State Archives Photo)
The Office of the Long Term Care Ombudsman has operated for 30 years with the mission to enhance the quality of life, improve the level of care, protect individual rights and promote the dignity of each Oregon citizen who is residing in a long-term care facility such as a nursing home, residential care facility, assisted living facility or adult foster home. In the last several years, this mission has expanded to include programs for individuals with intellectual/developmental disabilities and mental health concerns living in licensed care settings such as residential treatment facilities, 24-hour group homes and foster care homes.

The agency identifies, investigates and resolves complaints on behalf of residents using a network of trained and certified volunteer ombudsmen. In addition, it monitors the complex long-term and residential care systems which, in addition to facilities, include a number of state and local agencies. The ombudsman makes recommendations to the Legislature and the governor on long-term and residential care issues. The agency establishes productive relationships with senior organizations, disability and mental health organizations, advocacy groups and cooperative associations that impact the lives of long-term and residential care residents.

The agency’s recent expansion also includes the addition of the Oregon Public Guardian (OPG) program, which serves as a court appointed, surrogate decision maker for adults incapable of making some or most decisions about themselves and their affairs and who have no one else to serve as a guardian or conservator. Those in need of OPG’s services include persons with age-related neurocognitive issues, persons with serious and persistent mental health issues and persons with intellectual/developmental disabilities.

Agency Website

Contact Information

Mailing Address: 3855 Wolverine St. NE, Suite 6, Salem 97305-1251
Telephone: 503-378-6533; Toll-free: 1-800-522-2602; TTY users dial 711
Fax: 503-373-0852
Contact: Fred Steele, Jr., Ombudsman
Administrative Rules Coordinator Email: Fred Steele, Jr.
Records Officer Email: Mary Ann Lebold
Staff Directory from Oregon.gov
Location Map: by Google Maps

Legal and Legislative Information

Statutory Authority: ORS 441.100–441.153
Budget Analysis - by Legislative Fiscal Office
Audit Reports - select agency from menu

Records, Publications and General Information

Agency History - a detailed history of the agency
Records Retention Schedule- a list of the public records kept at the agency