The agency includes three programs: the Long-Term Care Ombudsman, the Residential Facilities Ombudsman and the Oregon Public Guardian. The agency works to protect individual rights, promote independence and ensure a high quality of life for Oregonians living in licensed long-term care and residential facilities and for Oregonians with decisional limitations. 

The agency’s two Ombudsman programs investigate and resolve complaints on behalf of residents, using a network of trained and certified ombudsman volunteers. The Oregon Public Guardian program serves as a court-appointed, surrogate decision maker for adults incapable of making decisions about themselves and their affairs, and who have no one else to serve as their guardian or conservator.​

The agency also has an advisory board, titled the Residential Ombudsman and Public Guardian Advisory Board (ROPGAB) and consists of 9 appointed members of the public that meets monthly. ​

Mailing Address: ​ 830 D Street NE, Salem,​ 97301

Telephone: 503-378-6533; Toll-free: 1-800-522-2602; TTY users dial 711

Fax: 503-373-0852

General Email: ltco.info@rights.oregon.gov

Contact: Fred Steele, Jr., State Long-Term Care Ombudsman and Agency Director​

Administrative Rules Coordinator: See Contact List for Long Term Care Ombudsman​​

Statutory Authority: ORS 441.100–441.153​

Records Retention Schedule- a list of the public records kept at the agency