Oregon Records Management Solution (ORMS)

The Oregon Records Management Solution (ORMS) is a statewide program that provides information management tools, training and support for public entities in Oregon. Developed to help government better manage information and records in the public trust, ORMS is the first of its kind in the nation. ORMS is a public-private partnership between the Oregon State Archives and Chaves Consulting, an Oregon based firm with a history of supporting state and local government. All public entities in Oregon can take part in ORMS through a statewide master services agreement.

ORMS operates in the software-as-a-service (SaaS) model. Members pay a monthly subscription fee per user and gain access to top-tier electronic records management software called Micro Focus Content Manager. This software allows agencies to store, secure, manage and provide access to records for their full lifecycle. Agency representatives receive training from the ORMS team, and extensive training resources are provided to all users. The ORMS team supports the agency as long as they remain in ORMS. Agencies are never left on their own, and a 24/7 helpdesk ensures that all questions and concerns are dealt with promptly.

State Contract: No RFP required. Billing starts after agency receives training and begins using the product.

Storage: Agency records are stored in a secure data center in Baker City, Oregon, freeing up space in agency offices and shared drives.

Security: Access to records in ORMS is controlled through overlapping layers of security. Multiple levels of validation and internal security ensure that only appropriate personnel can view records. ORMS can meet all requirements for HIPAA, FERPA and CJIS.

Access: OpenText Content Manager software has a powerful search engine at its core. Most records can be searched by their content, as well as titles, date ranges, and other metadata fields. This makes public records requests easier and faster to fulfill. OpenText Content Manager also allows agencies to publish records, making them publicly available via the ORMS WebDrawer portal.

Retention and legal compliance: ORMS team members build retention schedules into the system and train agencies on how to apply them. OpenText Content Manager tracks retention, ensuring routine and legally-compliant destruction. Legal holds prevent changes to or destruction of records during litigation.

Accountability and transparency: OpenText Content Manager tracks all actions undertaken in the system by each user. Every time a record is touched an audit log is created, demonstrating government transparency.

Meet the Team

Oregon State Archives

Alissa Forbes is a Records Management Analyst at the Oregon State Archives. She provides advice and assistance for state and local agencies on records management, in addition to developing training materials and providing presentations on various records management subjects.

In her free time, Alissa can be found roaming an indie bookstore, coffee in hand. She is always listening for book recommendations... and coffee recommendations, for that matter! Alternatively, she can be spotted gardening in her backyard, experimenting with a new art medium, or enjoying long walks with her dog.

Amandeep is a Records Management Analyst for the Oregon State Archives. She holds three Masters Degrees; in Library and Information Science, Computer Science, and Punjabi.

When not acting as the Archives team's top troubleshooter, Amandeep loves to cook and spend time with her family. She speaks Hindi, Punjabi, Urdu and English, and is trying to learn Spanish as well. On Sundays she runs a community school in Salem where she teaches Punjabi to kids.

Chris Fuller is a Records Management Analyst for the Oregon State Archives. He provides advice and assistance for state and local agencies on records management, in addition to working closely with agencies that are a part of the Oregon Records Management Solution.

In his free time Chris enjoys reading and exploring the far-flung reaches of Oregon.

Gwen Amsbury is a Records Management Analyst for the Oregon State Archives. She provides advice and assistance for state and local agencies on records management. She works on retention schedule review, creates training and informational materials, and assists agencies that are a part of the Oregon Records Management Solution.

In her spare time, Gwen enjoys dance, hikes, reading, and whatever random hobby she has picked up that week.

Kris Stenson has been State Records Manager for the Oregon State Archives since 2019. He was previously the ORMS Program Administrator. His roles include overseeing records retention schedules for the state, providing education and policy guidance to public agencies, and long-term program strategy. Additionally, he presents frequent records management training sessions to agencies throughout the state. He specializes in topics such as electronic records management and complex data systems. Kris is passionate about helping government agencies better manage their public records. Kris is a Certified Records Manager, and has Masters Degrees in Library Science and History.

When not immersed in electronic records Kris enjoys singing in the Willamette Master Chorus, reading, taking nature walks in the woods with his daughter, and skiing.

Lesly Quesada Kinderson is a Records Management Analyst for the Oregon State Archives. She works on records retention schedule review, provides training, and assists agencies that subscribe to the Oregon Records Management Solution. She graduated from the University of Costa Rica with a degree in Archival Science and Records Management.

During her free time, she finds joy in nurturing her garden, exploring nature, and spending time with her two cats, Butterball and Malaquita.

Matt Brown is the ORMS Program Administrator at the Oregon State Archives. He has worked on the ORMS team since it formed in 2011. His duties include providing education and ORMS demonstrations to potential member agencies, coordinating the work of the ORMS team at the Archives, and system maintenance and troubleshooting. His professional interests include electronic records preservation and records disaster preparedness.

Matt is a Certified Records Manager, and has Masters Degrees in Library and Information Science, and History.

In his spare time, Matt volunteers in the community as a Master Recycler. He enjoys playing pickleball, reading, biking, and traveling with his family.

Chaves Consulting Inc.

Aditya Naidu is an Business Analyst supporting the ORMS team through Arikkan. He joined the team in 2026 and focuses on business analysis, technical problem solving, and supporting communication between teams. Aditya contributes to process improvements and helps translate business needs into clear, effective solutions.

An Oregon native, Aditya has a strong appreciation for the state and its communities. Outside of work, he enjoys collecting Pokémon cards, especially Rayquaza, attending trade shows, working on creative projects, staying involved in the automotive world, and participating in community-driven events.

Chad Harley is the ORMS Product Manager for Chaves Consulting Inc. He has been involved in ORMS since 2025. Chad maintains the lines of communication between ORMS team members and member agencies. His responsibilities also include project management and keeping the official project timelines. He enjoys the opportunity to analyze a problem and come up with an easy user-friendly solution. Chad is excited to be a part of the team and help provide quick resolutions to any issues that arise.

He is a graduate of Eastern University with a Masters Degree in Data Science, and has a strong passion for data analysis and problem solving. In his spare time, Chad enjoys working out and reading as he is very passionate about personal and professional development. He also enjoys exploring Oregon with his family as they recently moved here. They are discovering all of the amazing things that make Portland so wonderful!

Charmille Junge joined the ORMS technical support team in 2023. In her spare time, she is a community swim team coach and teaches young people about the sport she loves. She likes to knit, crochet, paint, and do anything crafty. Charmille also enjoys camping and exploring the PNW with her partner and their 2 dogs, Zero and Mochi.

Connor Dole works as a member of the ORMS team as technical support, ensuring that troubleshooting technical problems is fast and easy. He graduated from Western Washington University with a Bachelor’s Degree in Computer Science and Math.

During his free time, Connor likes to surround himself in art, listening to music or creating digital drawings. He also loves spending time with his family, watching movies or playing a variety of games with them.

Daniel Linscott joined the ORMS Support Desk as a Client Success Coordinator in 2025, having spent over a decade providing exceptional customer service. Daniel has a passion for problem solving, and for learning new software. He is extremely excited to continue to uphold the ORMS Support Desk’s excellent service, and to help Oregon public entities thrive.

During his free time, Daniel enjoys spending time with his family, and will try to slip in time to watch a movie whenever given the chance. Additionally, he enjoys playing games and hanging out with friends, as well as enhancing his knowledge of video editing.

Fantasia Hinojosa joined the ORMS Support Desk as a Client Success Coordinator in 2025 and is also the ORMS Support Desk Team Lead. Fantasia brings with her over a decade of customer service experience and a genuine passion for working with people. She is very excited to be part of the team and contribute to helping Oregon public entities thrive.

Outside of work, Fantasia enjoys spending quality time with her family and their two energetic dogs. They love cooking meals together, camping in the mountains as often as possible, relaxing at home to watch movies, and playing games as a family.

Jessica Jewell works with the ORMS Support Desk and brings with her over 10 years of excellent customer service experience. Jessica has always had a passion for working with people. As a self-proclaimed ‘people person’, she is excited to be part of the team helping Oregon public entities thrive.

In her free time, Jessica enjoys hanging out with her friends and family playing board or card games as well as the occasional Dungeon and Dragons game. She is a proud pet-mom to two cats named Oscar and Oliver, and one boxer dog named Stella.

Kei Nishida joined the ORMS technical support team in 2023. He has been developing and supporting agency specific custom applications for ORMS since 2012.

During his free time, Kei enjoys spending time with his family and their cat. He likes reading, traveling and playing guitar.

Ravendra Singh, best known as Ravi, joined the ORMS technical support team in 2013. Ravi has been developing and supporting agency specific, custom applications in the ORMS Program for over 10 years.

During his free time, Ravi enjoys spending time with his family. He also enjoys reading new tech articles which keep him up to date with the latest innovations and trends in the tech industry.

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